We know things come up - if you are running late, please let us know, and we will do our best to accommodate you. We schedule appointments according to our specialists’ availability and specialty. Arriving late will likely limit the time allocated for your service; it will lessen the effectiveness and most importantly your pleasure and enjoyment. As a courtesy to all clients, our treatments are completed as scheduled. Cancellations of all spa services require a 24-hour notice. Thank you for your consideration and understanding.